SHOP POLICIES

Customizations / Sizing

Most of the projects are customized in some way by our clients. Customization of any piece is possible at no extra cost, however, overall size increases will be reflected in the final price.

Please contact us if you would like to make any customizations to a listing. Once you press "pay," the listing needs to reflect exactly what you want. If any changes need to be made after payment is processed, the original order may have to be refunded and moved back in the production queue.


Cancellation of Order

Customer have 3 business days to cancel an order without a fee. After 3 days, Kentholz allows clients to cancel their order subject to a fifteen percent (15%) cancellation fee. We may refused to cancel a special custom order. Once timber is sourced and production has started there is no cancellation. 


Return Policy

Due to the weight of our products, worldwide shipping, the individual nature of our products, and because we obsess over the small details before they leave our warehouse, Kentholz does not accept returns. It is of utmost importance that our customers are happy with our products, therefor we encourage people to continue to liase with us via email or phone prior to purchase. 

We carry insurance for all items shipped so if your item is damaged during transit, please contact us immediately.